Terms of service

Welcome to SmartPick Store Pakistan. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our store.

1. About Our Store

SmartPick Store Pakistan is an online retail store offering a variety of products, including beauty and makeup, health and personal care, sports and fitness, home and lifestyle products, accessories, and other items.

We reserve the right to add, remove, or modify products and services offered through our store at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings. We reserve the right to correct errors, inaccuracies, or omissions and update product information when necessary.

3. Prices and Payment

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change without prior notice.

For Cash on Delivery (COD) orders, payment is required upon delivery unless another payment method has been agreed upon.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, telephone number, and other required details.

We reserve the right to accept, reject, or cancel an order where necessary, including situations involving incorrect pricing, product availability, inaccurate customer information, or suspected fraudulent activity.

5. Delivery

We aim to process and deliver orders within the estimated delivery period displayed or communicated to you.

Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.

SmartPick is not responsible for delays caused by the courier or circumstances outside our reasonable control.

6. Returns and Refunds

Our return and refund policy allows eligible products to be returned within 14 days of delivery, subject to the conditions described in our Return and Refund Policy.

Please review that policy before requesting a return.

7. Customer Responsibility

Customers are responsible for providing accurate delivery information and being available to receive their orders.

If an order cannot be delivered because of incorrect information, refusal to accept the order, or repeated delivery attempts, additional delivery or return charges may apply where applicable.

8. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to interfere with or damage our website or services.
Submit false or fraudulent orders.
Copy or misuse our website content, branding, images, or materials without permission.
Attempt to gain unauthorized access to our systems or accounts.

9. Intellectual Property

The SmartPick name, logo, website content, images, graphics, text, and other materials provided by SmartPick are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, or use our materials for commercial purposes without our prior permission.

10. Third-Party Services

We may use third-party service providers, including payment processors, courier companies, hosting providers, and other services to operate our business.

These services may have their own terms and policies, and SmartPick is not responsible for the policies or actions of independent third-party providers.