Shipping policy

At SmartPick Store Pakistan, we aim to provide a convenient and reliable delivery experience for customers across Pakistan.

1. Delivery Locations

We currently offer delivery within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is received.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is generally:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: Delivery may take longer depending on courier coverage.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed or communicated during the checkout/order process.

Shipping costs may vary depending on the customer's location, parcel size, weight, and courier service.

From time to time, SmartPick may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders, the customer must pay the full order amount to the courier at the time of delivery.

Customers should ensure that they are available to receive their orders.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or delivery information from SmartPick or our courier partner.

Customers can use the provided tracking information to check the status of their shipment.

7. Failed or Refused Deliveries

If a customer is unavailable, provides an incorrect address or phone number, or refuses to accept a COD order, the courier may return the package to SmartPick.

Additional delivery or return charges may apply where applicable.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

8. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return and Refund Policy.

9. Changes to Shipping Policy

SmartPick Store Pakistan reserves the right to update this Shipping Policy, including delivery methods, estimated delivery times, and shipping charges.

Any changes will be posted on this page.